Refund policy

ZAYORA Refund Policy

Last Updated: September 8, 2026

At ZAYORA, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product, we are happy to assist you with a return, replacement, or refund.

1. Return & Refund Period

We accept eligible return and refund requests within 7 days of delivery.

To qualify for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, and accessories where applicable.

  • You must provide your order number or proof of purchase.

  • The product must not have been damaged because of misuse, improper handling, or normal wear and tear.

2. Damaged or Defective Products

If your order arrives damaged, defective, or incomplete, please contact ZAYORA within 7 days of delivery.

Please provide:

  • Order number

  • Customer name

  • Description of the issue

  • Clear photos or video of the product

  • Photos of the original packaging, if applicable

After reviewing the issue, we may offer a replacement, refund, or another suitable solution.

3. Wrong Product Received

If you receive an item that is different from the product you ordered, contact us within 7 days of delivery.

After verification, we may arrange a replacement or issue an appropriate refund.

4. Change of Mind

If you change your mind about your purchase, the return may be accepted only if the product is unused, unopened where applicable, and in its original condition.

Return shipping costs for change-of-mind returns may be the customer's responsibility.

5. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Used or opened personal-care and hygiene products

  • Products damaged after delivery due to customer misuse

  • Products missing original packaging or accessories

  • Products specifically marked as non-returnable

  • Clearance or final-sale products where stated

6. Return Shipping

If the return is due to a wrong, damaged, or defective product, ZAYORA may cover reasonable return shipping costs after verification.

For other eligible returns, the customer may be responsible for return shipping costs.

Please contact ZAYORA before sending any product back. Unauthorized returns may not be accepted.

7. Refund Processing

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

8. Partial Refunds

A partial refund may be issued if:

  • The product has been used.

  • The product or packaging has been damaged after delivery.

  • Parts or accessories are missing.

  • The returned product does not meet our return requirements.

9. Exchanges & Replacements

For defective, damaged, or incorrect products, ZAYORA may offer a replacement depending on product availability.

If the replacement is unavailable, we may offer a refund or another suitable solution.

10. Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or shipped. Once an order has been shipped, our return policy may apply instead.

11. Late or Missing Refunds

If your refund has been approved but you have not received it:

  1. Check your bank or payment account.

  2. Contact your payment provider.

  3. Contact your bank if necessary.

  4. If you still have not received your refund, contact ZAYORA.

12. How to Request a Refund or Return

To request a return or refund, contact us with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos: If applicable

Our team will review your request and provide the next steps.

13. Contact ZAYORA

For questions regarding returns, refunds, exchanges, or cancellations, please contact us:

ZAYORA
Email: [Your Store Email]
Phone: [Your Phone Number]
Physical Address: United States

ZAYORA reserves the right to review each return and refund request individually and in accordance with this policy and applicable laws.

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