Terms of service

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Terms of Service

Last Updated: September 8, 2026

Welcome to ZAYORA. These Terms of Service govern your use of our website, online store, products, and related services. By accessing or using our website, you agree to these Terms.

Please read these Terms carefully before placing an order.

1. About ZAYORA

ZAYORA operates an online retail store offering a variety of products to customers through our website.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not misuse, disrupt, or attempt to interfere with our website or services.

3. Products & Product Information

We make reasonable efforts to display our products, images, descriptions, colors, and specifications as accurately as possible.

However:

  • Product colors may appear differently depending on your device or screen.

  • Product dimensions and specifications may vary slightly depending on the manufacturer or product version.

  • Product availability may change without notice.

  • We do not guarantee that every product description, image, or specification will always be completely error-free.

We reserve the right to correct errors, update product information, or discontinue products at any time.

4. Prices

All product prices displayed on our website are subject to change without notice.

We reserve the right to modify prices, promotions, discounts, or offers at any time.

The final price applicable to your order will be displayed during checkout.

Where applicable, additional charges such as shipping fees, taxes, customs duties, or other applicable charges may apply.

5. Orders

When you place an order with ZAYORA, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to:

  • Accept or decline an order.

  • Cancel an order.

  • Limit quantities.

  • Correct pricing or product information errors.

  • Refuse orders that appear fraudulent or unauthorized.

If we cancel an order after payment has been received, we will provide an appropriate refund according to our Refund Policy.

6. Payment

You agree to provide accurate and complete billing and payment information when placing an order.

Payments may be processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process your transaction.

7. Shipping & Delivery

We will make reasonable efforts to process and ship orders within the estimated timeframe provided on our website.

Delivery times may vary due to:

  • Shipping carrier delays

  • Weather conditions

  • Customs processing

  • Incorrect or incomplete shipping information

  • Public holidays

  • Other circumstances beyond our reasonable control

Customers are responsible for providing accurate shipping information.

8. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy.

Please review our Refund Policy before making a purchase.

Certain products may have specific return restrictions due to their nature, hygiene requirements, condition, or other applicable limitations.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests can only be accepted before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and our Refund Policy may apply.

10. Promotions & Discounts

ZAYORA may offer discounts, promotional codes, special offers, or sales from time to time.

Promotions may have additional terms, expiration dates, product exclusions, or minimum purchase requirements.

We reserve the right to modify or cancel a promotion where permitted by law.

11. Intellectual Property

All content on the ZAYORA website, including logos, brand names, text, product descriptions, images, graphics, videos, website design, and software, is owned by or licensed to ZAYORA or its content providers.

You may not copy, reproduce, modify, distribute, or commercially exploit our content without prior written permission.

12. Prohibited Uses

You agree not to use our website:

  • For unlawful purposes.

  • To commit fraud or engage in fraudulent activity.

  • To violate applicable laws or regulations.

  • To interfere with website security.

  • To attempt unauthorized access to our systems.

  • To upload malicious software or harmful code.

  • To collect information about other customers without authorization.

  • To reproduce or exploit our website or content without permission.

13. Third-Party Services & Links

Our website may contain links or services provided by third parties, including payment, shipping, analytics, and other service providers.

Third-party services are governed by their own terms and policies.

ZAYORA is not responsible for the content, availability, security, or practices of third-party websites or services.

14. Disclaimer

Our website and services are provided on an "as available" basis to the extent permitted by applicable law.

We do not guarantee that our website will always be available, uninterrupted, completely error-free, or free from harmful components.

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, ZAYORA and its owners, employees, affiliates, service providers, and partners will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Our liability will be limited to the extent permitted by applicable law.

16. Indemnification

You agree to indemnify and hold harmless ZAYORA, its affiliates, employees, service providers, and partners from claims, damages, liabilities, losses, and expenses arising from:

  • Your violation of these Terms.

  • Your misuse of our website.

  • Your violation of applicable laws.

  • Your infringement of another person's or entity's rights.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any changes will become effective when the updated Terms are posted on our website.

19. Governing Law

These Terms will be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which ZAYORA operates, unless otherwise required by applicable law.

20. Contact Us

If you have questions about these Terms of Service, please contact us:

ZAYORA

Email: [Your Store Email]
Phone: [Your Phone Number]
Business Address: [Your Business Address]

By accessing or purchasing from ZAYORA, you acknowledge that you have read, understood, and agreed to these Terms of Service.

© 2026 ZAYORA. All Rights Reserved.